Build strong relationships with your customers and nurture relationships from prospecting through to purchase, repeat orders and future engagements. All from one simple to use CRM.
Gain a complete view of your customers:
-Maintain full contact details for each customer
-Full log of previous engagements with each customer
-Order history, including what they bought, when, and how many
-Understand the products they buy, how much they spend with you, and all previous conversations
Complete customer care:
-Standardise prospecting & customer care. Digitalise your sales & support processes to guide your teams to deliver great service at all times.
-Simplify pipeline management. Easily add companies and assign sales teams to manage prospects. Easily monitor progress and nurture prospects through to close.
– Information when you need it. Whether you’re meeting a prospect for the first time, or visiting a customer site, you can access the CRM module anywhere, via a laptop or tablet.
– Full financial visibility. Add products, values and due dates to opportunities to build out accurate sales forecasts.
– Enable excellent customer service. Track support cases from opened to resolved, with automatic acknowledgement emails to keep your customers in the loop.
Streamline opportunity management:
– Define custom sales process to manage your opportunities
– Easily add new companies and assign them to sales teams to begin engaging
– Assign opportunities to team members and give accountability
– Easily log and manage customer information
– Attach documents and images for full detail and compliance
– Track opportunities due to close soon
– Gain visibility of your live opportunities to use for financial forecasting
Fitfactory – The intelligent way to make your factory fit.
